FAQs
Shipping & Orders
When will my order ship?
Orders ship within 5 business days.
Do you offer tracking?
Yes. You’ll get a tracking number by email as soon as your order ships.
Do you ship internationally?
Not yet — we currently ship within the U.S. only.
Returns & Exchanges
What’s your return policy?
You have 30 days from delivery to return your item. It must be unworn, unwashed, and in original condition.
Return shipping costs are the customer’s responsibility.
Do you offer exchanges?
Yes. Exchanges follow the same 30-day window. You’ll return the original item (shipping paid by customer), and once we receive it, we’ll send out the new one.
What if my item arrives damaged?
Email us right away with photos. If it’s our mistake, we’ll replace it.
Miscellaneous
Can I cancel or change my order?
If the order hasn’t shipped yet, yes. Once it’s shipped, changes can’t be made.
Do you offer gift cards?
Digital gift cards are coming soon.
How do I contact you?
Email us anytime at contact@sandiasupply.com.